Privacy Notice

Who we are

Community Care Connection is a care-navigation and resource-connection service based in Hawaiʻi. We help people understand their situation, navigate options, and connect to organizations that may be able to help.

We are not a healthcare provider and we are not a HIPAA-certified covered entity. We never claim to be HIPAA certified. We handle the information you share with care and share only what is needed to help you connect.

What we collect

We collect only what navigation requires.

• Contact information you provide: name, email, phone, island and community.
• What you tell us about your situation, including Aunty conversations and Care Connection Maps saved to your account.
• Requests, referrals and their status history, including navigator notes.
• Account information if you create one, and role information for staff and providers.
• Privacy-conscious usage analytics that do not include your name, contact details or the content of your conversations.

What we do with it

We use your information to understand your situation, prepare your Care Connection Map, identify organizations that may fit, send referrals you have asked for, and follow up with you.

• We share with a provider only after you ask us to connect you, and only what is needed for that connection.
• We share with institutional partners only the outcome information they requested when they referred you.
• We do not sell your information.
• We do not accept payment to place or rank an organization in front of you.
• We do not use your conversations to advertise to you.

Aunty and AI

Aunty is an AI guide that runs on our servers. Your conversation is sent to an AI service to generate Aunty's replies and your Care Connection Map. Aunty does not diagnose, prescribe, interpret test results or decide eligibility.

Aunty cannot change a provider record or a referral status. Those actions require an authorized person and are recorded in our audit log.

How long we keep it

We keep navigation records while your request is active and afterwards for a reasonable period so that a future navigator can pick up where the last one left off. You can ask us to delete your conversations, your Care Connection Maps, or your account.

Your choices

You can ask what we hold about you, ask us to correct it, ask us to stop contacting you, or ask us to delete it. Email aloha@example-ccc.test or call (808) 555-0100 and a person will handle it.

Security

Access is limited by role. Consumers see only their own information. Providers see only referrals sent to their organization. Navigators see the requests assigned or authorized to them. Sensitive actions are recorded in an audit log.